Quality Of Housekeeping Staff
Grooming
- Absolutely essential for staff that comes in guest contact
- Clean crisp uniform. light make up. fresh light cologne spray.
- No jewelry except for small lops and wedding ring.
- Hair tied in a bun or kept short.
Personal Hygiene
- Clean hair and manicured fingernails.
- No body and mouth dour.
- Report to doctor in case of infections, cuts or braises.
Honesty
- Guest belongings should not be touched.
- Discipline and integrity must be maintained.
- lost and found must be intimated.
- Rules must be followed.
Courtesy
- Guest request must be attended to even if they are frequent.
- Politeness and charm must rule.
- A plesent staff adds positive experience.
Tact & diplomacy
- Avoid hurting guest feelings.
- Tact can diffuse tension in a situation.
Eye for detail
- Determines good service from an average one.
- Quality ensure keeping in minds the minutest of details.
Physical fitness
- Most work is manual in nature.
- Sturdy physical condition a must in HK operations.
Co-operativeness
- Within the housekeeping staff while doing and sharing duties.
- With other dept. when allocating and servicing rooms.